Brunei marked its 26th Civil Service Day celebration with the presentation of the Excellent Civil Service Employee Award (APCPA), Civil Service Staff Meritorious and Dedication Award (AKB2PA), Public Sector Performance Grading Programme (3PSA) and the Premier Innovation Award (AIP).
The AIP award was introduced this year. The Silver Award went to the Royal Customs and Excise Department (RCED) team, Ministry of Finance and Economy (MoFE) with their project on ‘Facilitating Application to Vehicle Entries and Exits at the Border Control Post’.
Assistant Customs Controller of RCED, Khairul Bahriah binti Ahmad explained that the department introduced the Vehicle Exit/Entry System (VES) in 2017, and the project is aimed to show how RCED is working to improve services offered to the public.
“The VES system is an online-based and web-based application where public will no longer have to wait or fill in a form to cross borders,” she said.
She added that about 70 per cent of the users feel that the system helps to speed up the application process.
She welcomed the introduction of the award and said, “It can further motivate civil servants to improve their services and encourage positive attributes to make improvements and provide best service to the public.”
Meanwhile, the AIP Special Mention Award went to Lifesaver 995 group from the Fire and Rescue Department (FRD), Ministry of Home Affairs with their project ‘The Increase in Damaged and Missing Fire Hydrants Nationwide’.
ABK 80 Kamalzurzaman bin Musa expressed his gratitude for receiving the award and said that the project has been carried out last year until May this year.
“Our project focussed on maintaining the fire hydrants from theft and damages that may jeopardise public safety in the event of a fire,” he said.
He advised civil servants to work hard and continue to contribute their best to the government.
The Public Sector Performance Grading Programme went to the Public Service Commission at the Prime Minister’s Office.
Secretary of Public Service Commission Hajah Dahliana binti Haji Aliakbar said there are several aspects to be considered in 3PSA such as office strategic plans, human resources, projects implemented, policies implementation and customer care.
“The award is a way of recognising the efforts from these government offices and departments. However, even before this 3PSA came into existence, we as civil servants had implemented plans or reform projects so that we could move forward and always innovate to deliver the best service to the public,” she said.
One of the AKB2PA recipients Rodyana binti Haji Othman, a receptionist and telephone operator at the Audit Department at the Prime Minister’s Office has worked for 11 years in the government.
She advised civil servants to work hard, stay committed and be honest while carrying out duties entrusted upon them.