I WOULD like to bring to the attention to the quality of service of frontline civil servants.
Recently, a family member was at the Immigration Department in Kuala Belait to process an application.
She proceeded to take a form from the counter and being unfamiliar with what was requested to be filled, she approached the receptionist for advice.
Instead of dispensing his duties with care and dedication, the receptionist replied in a rude, sarcastic and condescending tone.
When my family member requested for a pen, she was handed a pen in an extremely unprofessional manner (the pen was thrown to her on the table).
My family member was taken aback by the treatment.
I could not help but feel upset at how she was treated.
She had conducted herself respectfully in her request. Moreover, she is an elderly (warga emas).
As a former civil servant, I have to say that not all civil servants have such appalling behaviour.
The civil service has come a long way and service quality has improved considerably over the years in line with His Majesty Sultan Haji Hassanal Bolkiah Mu’izzaddin Waddaulah ibni Al-Marhum Sultan Haji Omar ‘Ali Saifuddien Sa’adul Khairi Waddien, Sultan and Yang Di-Pertuan of Brunei Darussalam’s long-standing aspirations.
Unfortunately, there still exists a small minority of civil servants with a less-than-desirable service mentality.
This group amplifies the negative perception that is undeserving to our civil service.
As a hopeful citizen, I would like to see excellence service – the primary objective of the civil service – reach all frontline civil servants.
To do so, our public service commission could carry out periodic reviews and audits where necessary to ensure quality service is consistently up to expectations, and to stamp out such ill-mannered behaviours from practice.
It is pertinent that our civil service continues to uphold service excellence, and to attend to the public with respect, care and dignity which is synonymous with our heartfelt Bruneian way of life.
– Reload Mos