CNA/THE NEW YORK TIMES – Unlike topics like math or science, social skills are more of a “learn on the job” kind of skill.
When you’re a child, you can learn how to manage conflict, make friends and navigate groups by doing it. But not everyone learns the same lessons the same way. Sometimes, they take a whole lifetime to refine, and many of us never master them.
Learning social skills can be difficult if you weren’t exposed to traditional group dynamics as a child, if you struggle with a mental illness like anxiety or depression, or even if you just didn’t have a lot of positive role models when you were growing up.
Young people tend to learn how to manage their own emotions, recognise those of other people and manage them both effectively by socialising. If these weren’t skills you developed growing up, don’t worry. You’re not alone.
THE SOCIAL FOUNDATION: EMOTIONAL INTELLIGENCE
Before we get to specific social situations, we should discuss the concept of emotional intelligence (or EI). Put very simply, EI is your ability to acknowledge your own emotions, recognise emotions in others and use that information to guide your behaviour.
This is a relatively new area of study in the field of psychology, and developing your own EI can help you understand and improve your social interactions.
There are several models of emotional intelligence, but for our purposes, we’ll look at the author Daniel Goleman. He outlines five general categories of EI that complement and support one another.
This simply means being able to identify your own emotions and how they work. Are you anxious in loud environments? Do you get angry when people talk over you? If you know these things about yourself, then you’re practicing self-awareness. This can be more difficult than it sounds, but simply being aware of yourself is all it takes for this step.
Taking it a step further, self-regulation deals with your ability not just to know your emotions, but manage them. Sometimes that might mean handling them as they come up. If you get angry, knowing how to calm yourself down is important. However, it can also deal with managing the emotions you will face. If you know that stalking your ex’s Facebook is just going to make you feel bad, self-regulation would help you go do something to better your own life instead.
External factors like money, status or pain are powerful motivators. But in Goleman’s model, internal motivation is a key component.
This means that you know how to manage your own motivation and create or continue projects because you choose to, not because something outside yourself demands it.
It’s just as important to be aware of the emotions of others. This might mean developing the skills to recognise how people are expressing themselves – can you tell the difference between someone who’s comfortable versus someone who’s anxious? – but it also means understanding how other people may respond to the circumstances they’re in.
This area deals with your ability to steer your relationships and navigate social situations. It doesn’t mean controlling others, but understanding how to get where you want to be with other people.
That might mean conveying your ideas to co-workers, managing a team or dealing with a conflict in a relationship.
Every social situation is different and there isn’t always a “correct” way to handle any of them. However, when viewed through the lens of these core competencies, most social situations become a lot more manageable. We’ll go over some common scenarios even adults might struggle with, but keep in mind how these principles can apply in all situations.
CONSTRUCTIVELY CONFRONT SOMEONE
Confronting someone when you have a problem with that person can be scary. If you’re the type to avoid conflict, you might rationalise it away by saying you want to keep the peace, or you don’t want to upset anyone. However, this can be a way of avoiding your own feelings. If there wasn’t something bothering you, there would be nothing to confront anyone about.
Clinical psychologist Dr Ryan Howes explained to Psychology Today that it’s our own fears that keep us from confronting others. Our fear that we’ll lose something we have, that we’ll hurt someone we care about, or that it will hurt but accomplish nothing. One of the first steps to constructively confronting someone is to recognise that fear in yourself and identify the real issues that led to the conflict in the first place. If you’re annoyed that your partner forgot your birthday, for example, ignoring how you feel about it won’t resolve the conflict.
Once you’re ready, a professor at Oregon State University Gregg Walker recommends having the conversation when there’s time to discuss the issue, focussing on “I” statements like “I feel hurt that we didn’t do anything for my birthday,” and describing behaviour and your reaction to it, rather than hurling accusations. Healthy confrontations require a fair amount of awareness of your own emotions, so this is a good time to practice that skill.
SPEAK UP AND BE HEARD IN A GROUP
Whether it’s a meeting or a party, any time you get more than a couple of people together in a group, it can become difficult (if not impossible) to get a word in edgewise. While most tricks on how to combat this involve managing how you talk – pausing in the middle of a sentence rather than the end, or finishing your sentence even if someone tries to interrupt – an often overlooked issue is managing how you react to being talked over.
It would be great if everyone was polite and let you finish or paused to ask what you’re thinking. This doesn’t always happen. If someone interrupts you and you become annoyed, that can kill your motivation to speak up again. Or you might become visibly agitated and demand to be heard, which can be off-putting and make people less likely to want to listen to what you have to say.
Instead, Chris Macleod, counsellor and author of The Social Skills Guidebook, suggests accepting that group conversations are a “vortex of noise and chaos” and go with the flow. Don’t spend all your time trying to fit in that one thing you badly wanted to say. Instead, go with the flow of the conversation and look for new opportunities to jump in. When you do, speak loudly and with confidence. More practical tricks like keeping your stories short or framing a complaint as a story can smooth over the experience, but regulating your own frustration and annoyance is the foundation these tricks build on.
MAKE (AND KEEP) NEW FRIENDS AS AN ADULT
When you’re young, making friends can be relatively easy. School often means that there’s a group of people you’re required to hang out with who are your age. You may share some interests, and you’ll see one another almost every day. As an adult, it can be harder. Everyone’s busy, everyone’s tired and time feels in short supply. Or so it seems. What really may be lacking is motivation.
As Vox explains, one of the most important keys to developing a new friendship is, well, showing up. You both say, “We should hang out sometime!” but for some reason you never do. Why? Sure, you have things going on, but you still managed to binge watch the latest Stranger Things. There’s nothing wrong with a little “me” time, but it’s also okay to spend some of it reaching out to someone new.
When making new friends, you have to start with some internal motivation. Decide for yourself that you’re going to make friends and then put yourself in situations where that can happen.
Take a class, join a club or just talk to people you know but aren’t friends with yet. More important, follow up.
If you find someone you want to be friends with – and especially if there are indications that person wants to be friends with you, too – put it on the very top of your to-do list to follow up. You’ll be surprised how easy it is when you do it on purpose.
STRIKE UP A CONVERSATION WITH SOMEONE NEW
Talking to a stranger for the first time – whether it’s at a party, a work event or just on the street – can be complicated. You never know less about someone than when you first meet them. That’s also something you can use to your advantage. People like to talk about themselves. So much so that, according to research from Harvard University, people will sometimes even give up money to be able to talk about themselves.
You might feel awkward or uncomfortable when you’re out on your own, but practising a little empathy can reveal a powerful truth: So does everyone else. Research from the University of Chicago found that less than 47 per cent of its participants believed a stranger would be willing to talk with them.
In reality, every attempt was successful. Most of us are willing to have a conversation, we just don’t always want to be the one to make the first move.
However, not everyone is open to a conversation with strangers all the time. An easy way to check is to pay attention to what they’re doing at the time. Are they wearing headphones? Do they seem in a hurry? Are they at their job and only making conversation as part of their duties? If so, you might try again later (or with someone else).
If they’re not busy, start by saying hello or opening with a compliment. From there you can keep the conversation going with the “insight and question” method. Simply offer an observation or insight, follow it up with a question, and let the conversation flow naturally.
These are far from the only social situations you might find yourself struggling with, but the principles that can be applied are nearly universal. Acknowledge your own emotional state and manage your needs and feelings in a constructive way.
Take the initiative to pursue the social outcomes you want, and empathise with others who are dealing with the same struggles you are. With practice, the rest of the complex nuances of social interaction will flow a lot more naturally.