Royal Brunei Airlines (RB) has been announced as the official winner of the Asia’s Leading Cabin Crew 2020 at the World Travel Awards (WTA) during the Asia Winners Day 2020 held virtually yesterday.
RB has been nominated for the category for three consecutive times since 2018, and this year, the airline was awarded the coveted accolade after receiving the most number of votes in a worldwide poll from travellers.
RB Acting Chief Executive Officer Martin Aeberli said, “The team at RB is delighted to be receiving the top award in the region for the very first time.
“As Brunei’s flag carrier, we reflect our Bruneian values in everything we do and the defining trait being the genuine and warm hospitality we deliver to our guests. We’re very proud this has been recognised with the amazing services our crew provides as a representation of the airline and Brunei. I would like to thank our staff for their dedication and contribution to support our strategy of service focus and enhanced guest experience.”
The CEO said, “On behalf of our crew and Team RB, we would like say a big thank you to our loyal guests and supporters who have voted for us and trusted our truly Bruneian hospitality.
“We have received a number of key service awards recognising us for our excellence in service and products. It is an honour to now add this to our list of accolades and winning this award will support us in sharing the news to more guests who we’ll welcome on board when the time is right. As a small boutique airline, this also further validates the hard work and progress RB has been making to become a brand synonymous with hospitality and a warm welcome. This is a proud accomplishment for both the airline and Brunei.”
Meanwhile, founder of World Travel Awards Graham E Cooke said, “Despite the unprecedented challenges faced by the aviation industry this year, RB has demonstrated unrivalled resilience, allowing it to continue delivering superb customer service. Well done to the Royal Brunei Airlines team for winning ‘Asia’s Leading Cabin Crew’.” RB is now proud to include WTA Asia win alongside the host of awards received over the past 18 months including from professional rating agencies for the Skytrax 4 Star Airline Rating and APEX Official Airline Ratings Five-Star Major Regional Airline Award.”
Upon winning this award, RB will be competing for the highest accolade in the industry alongside major international airlines under the Leading Cabin Crew in the world awards to be announced on November 27.
World Travel Awards was established in 1993 to acknowledge, reward and celebrate excellence across all key sectors of the travel, tourism and hospitality industries. The World Travel Awards brand is recognised globally as the ultimate hallmark of industry excellence.
RB expressed its gratitude to all frontline crew, on air and on ground, for their support that has made Brunei and the National Carrier proud. RB also thanked the voters and supporters for choosing RB to be Asia’s Leading Cabin Crew 2020.