China gears up for world’s largest online shopping festival

Zen Soo

HONG KONG (AP) — Chinese consumers are expected to spend tens of billions on everything from fresh food to luxury goods during this year’s Singles’ Day online shopping festival, as the country recovers from the pandemic.

The shopping festival, which is the world’s largest and falls on November 11 every year, is an annual extravaganza where China’s e-commerce companies, including Alibaba, JD.com and Pinduoduo, offer generous discounts on their platforms. Last year, shoppers spent USD38.4 billion on Alibaba’s e-commerce platforms Tmall and Taobao.

This year’s festival will be closely watched as a barometer of consumption in China, which is just beginning to bounce back from the coronavirus pandemic after months of lockdown earlier in the year.

Analysts expect Chinese consumers to spend more on imported products and foreign luxury brands, since many Chinese tourists were unable to travel internationally due to the coronavirus pandemic and tightened travel restrictions.

A survey by consulting firm Oliver Wyman found that 86 per cent of Chinese consumers are willing to spend the same as or more than during last year’s Singles’ Day festival.

“In the last six months or so, wealthy households have actually spent more money,” said Customer and Strategy Competence Leader for EY in Greater China Sean Shen. “We also see that purchases of luxury segment products are increasing because of the international travel restrictions.”

A delivery man drives past by an ad for the November 11 Sales Day in Beijing, China on October 28. PHOTO: AP

Sales of electronic goods and health and wellness products are also expected to rise, as more people work from home and pay more attention to their health amid the pandemic, according to a report by consultancy Bain & Company.

To help merchants cope with the impact from the coronavirus, online platforms have extended the shopping festival period this year in hopes of boosting sales.

Both Alibaba and JD.com, the country’s two biggest e-commerce companies, began offering discounts on October 21, three weeks ahead of November 11. Some brands and merchants that slashed their prices booked hundreds of millions of yuan in sales just hours into the shopping festival.

Tang Chenghui, an electrical engineer who lives in Beijing, sees Singles’ Day as an opportunity to stock up on snacks and imported products such as milk from Australia. Ahead of the festival, Tang pre-ordered three boxes of duck eggs, 10 packets of soybean milk powder, two boxes of yoghurt and coffee.

“I’m buying more snacks this year because I’ve just moved into a new apartment and have enough storage space to stockpile the snacks I like,” said Tang. “Some of these products are really cheap during the Singles’ Day discounts.”

Unlike Black Friday and Cyber Monday in the United States (US), Singles’ Day in China is not just about deep bargains. Alibaba pioneered the concept of Singles’ Day and holds an annual gala on November 11 with celebrity performances to entertain shoppers.

E-commerce sales via livestreaming and Alibaba’s annual gala are part of a “shoppertainment” trend which blends shopping with entertainment in order to become more appealing and engaging to shoppers.

Mini games within online shopping platforms entice shoppers with deeper discounts while encouraging them to spend more time within the app.

“Because of COVID-19, brands and retailers have doubled down on e-commerce and livestreaming commerce to drive growth, and it will show strongly on (Singles’ Day) this year,” said Senior Analyst Wang Xiaofeng at Forrester.

But while millions of shoppers spend hours on mini games hoping to snag better bargains, some are irked by the complexities required to win such discounts.

“Black Friday discounts tend to be better, and they are more straightforward,” said Liu Zhirou, a 27-year-old Beijing-based accountant. “Now, I still ask my friends to help me buy things from the US during Black Friday.

“The rules around Singles’ Day discounts now are getting more and more complicated,” she said. “I usually just spend my money on Black Friday, and buy less on Singles’ Day.”