The Brunei Association of Hotels (BAH) recently conducted the second session of Islamic Values on Customer Services for Tourism Industries in Brunei Darussalam, with Wafa Hotel as the training venue.
The event was attended by 20 hoteliers from Wafa Hotel, 11 from UBD Corp, nine from Higher Hotel and eight each from Capital Residence and Al-Afiah Hotel.
Facilitating the training was Operations Director at Mulia Hotel and BAH President Mohd Iswandi bin Maaruf, who briefed the participants on several key values of Brunei, based on Islamic principles.
“Applying Islamic ethics in the training can be seen on how the employees interact with the customers and creates a unique atmosphere in the daily business activities,” said Mohd Iswandi.
“The training can slowly provide a specific way to determine the Bruneian identity based on Islamic values such as good character.”
Muhd Azrin, a participant from the Capital Residence Suites, said the session provided him with more knowledge in terms of hospitality and professional serving to guests.
Participants representing Al-Afiah Hotel also found the training beneficial, as it gave them more exposure on basic customer relations and helped them upgrade skills in related areas.
The first session was held at Mulia Hotel last month. The final edition with employees from other local hotels will take place this month.