Darussalam Holdings Sdn Bhd (DHSB) will take action to refund the payment of intending Haj pilgrims, DHSB’s Head of Haj and Umrah Department Pengiran Haji Ibrahim bin Pengiran Haji Bakar said.
The Ministry of Religious Affairs (MoRA) announced the postponement of Haj for intending pilgrims from Brunei Darussalam on Wednesday.
Pengiran Haji Ibrahim said 802 individuals registered under the DHSB Haj packages – Delima, Safira and Zamrud.
He made these comments at a press conference held yesterday regarding the refund payment of Haj packages for those who registered under DHSB.
“DHSB will contact the intending Haj pilgrims registered under our packages to inform about the postponement while we will share details on Instagram and Facebook,” Pengiran Haji Ibrahim said.
“DHSB will make full refund for the Haj packages with no service charge. The payment will be done via a money transfer to the intending pilgrim’s Tekad Haji accounts either via Tabung Amanah Islam Brunei (TAIB) or Bank Islam Brunei Darussalam (BIBD),” he said.
“The refund process will be done phase by phase. It is expected to take between two to three weeks,” Pengiran Haji Ibrahim said.
“The payment will be made in full at no charge, but the process will be done gradually by returning the payment to TAIB or BIBD pilgrimage account without the need for them to come to DHSB office in taking into account with the SOP recommended by Ministry of Health (MoH) in view of the COVID-19 pandemic,” he said.
“DHSB will return the passports and documents handed over by the intending Haj pilgrims. If they wish to proceed with their Haj pilgrimage next year or to postpone due to certain reasons, they need to inform the Department of Haj Management of MoRA for further action,” Pengiran Haji Ibrahim said.
“Meanwhile, those who applied or received government Haj passage funds such as 12-year services, pension passage, widow passage, BSP or RB, they need to refer to the departments and the Department of Haj Management if they wish to participate in the pilgrimage next year or to postpone it,” he said.
Asked if the decision to postpone the Haj this year will affect next year’s intending Haj pilgrimage batch, Pengiran Haji Ibrahim said the intending Haj pilgrims for this year will be listed for next year’s 1442H/2021 Haj season. However, he added it will depend on the agreement of this year’s intending Haj pilgrims if they wish to proceed or not.
In relation with the pre-departure arrangement including hotel bookings and other logistics, Pengiran Haji Ibrahim explained that DHSB was having discussions with agencies in Saudi Arabia where they agreed that the deposit will be used for future Umrah deposits without affecting the intending Haj pilgrims’ payment.
With the latest announcement by the Kingdom of Saudi Arabia regarding the increase in the Value Added Tax (VAT) of 15 per cent by July 2020, the DHSB management thinks there will be a price increase in Umrah and Haj packages in the future.
The DHSB management will refund all Haj package payment even if the intending pilgrims still wish to deposit their money under the DHSB.
He added that in view of the current situation, the refunded money will be utilised for the pilgrims’ needs.