Customer can inform AMBD if not satisfied with financial institution’s final resolution

Autoriti Monetari Brunei Darussalam (AMBD) refers to ‘Who will assess cause of accident?’ by VR, published in the Opinion Page of the Borneo Bulletin on April 1.

We are sorry to hear about the writer’s misfortune. We acknowledge that the writer has already approached the insurance company seeking claim on the incident.

As part of AMBD’s continuous effort in strengthening financial consumer protection, we have issued Notice on the Establishment of a Complaints Handling Function within Financial Institutions effective on January 1, 2018.

Under the Notice, it requires a customer to approach the Complaints Handling Function of the financial institution as the first stop to lodge complaints.

However, in the event where a customer is not satisfied with the final resolution provided by the financial institution, the customer may escalate his/her complaint to AMBD.

We advise the writer to contact Financial Consumer Issues, AMBD via email at [email protected] or call directly at 2380007.

Autoriti Monetari

Brunei Darussalam