Changes to JPD counter service procedures

Rokiah Mahmud

The Land Transport Department (JPD) announced that there will be changes to counter service procedures effective from March 28, in view with COVID-19 outbreak in the Sultanate.

There will be temporary closure of several counters including the application to endorse driving and vehicle licence renewal, new application for all driving licence classes, new application for highway code and driving test for all driving licence classes, retain and handover of vehicle plate number, modification and logo.

Several services are available online via the e-Darussalam portal or mobile application TransportBN, including renewal of Class 1 and Class 3 driving licence with expiration period of less than 30 days (except for senior citizens 70 and above); as well as renewing vehicle licence with expiration period of less than 30 days (excluding hire and rent vehicles, Motor Dealer General Licence and vehicles that are exempted for vehicle licence fee).

For the online renewal of vehicle licences, there is no need to physically present to the JPD counter the roadworthiness certificate for private vehicles (over seven years) and commercial vehicles. The Vehicle Inspection Station (VIS) will directly present it to JPD. The vehicle registration card also need not be physically presented at the JPD counter. Applicants will be given a confirmation of the vehicle licence renewal in the form of stickers that will be stuck on the card. Members of the public can opt to have them delivered via post to reduce interactions at counters.

The counter for the renewal of senior citizens’ driving and vehicle licence will continue as usual for the meantime at specific counter only.

Other JPD counters will continue operations from 8am-2pm during work days.

On the other hand, application for driving and vehicle licence renewal at the post-office will be temporarily closed until further notice. Members of the public can contact Darussalam line 123 or email [email protected] for more information.