Change in medication collection centres

Syazwani Hj Rosli

The Ministry of Health (MoH), through the Department of Pharmaceutical Services, yesterday issued a further advisory for patients with repeat prescriptions and needing to collect their monthly medications at government health centres.

The pharmacy services at the Berakas and Pengkalan Batu health centres are still open, but will only be tending to flu cases until further notice.

Patients who normally collect their medicines from the pharmacy at the Berakas Health Centre in Lambak Kanan can now obtain their supplies from the pharmacy at the Pengiran Anak Puteri Hajah Muta-Wakkilah Hayatul Bolkiah (PAPHMWHB) Health Centre in Gadong.

Meanwhile, those who normally collect from the pharmacy at Pengkalan Batu Health Centre can go to the pharmacy at the Pengiran Anak Puteri Hajah Rashidah Sa’adatul Bolkiah (PAPHRSB) Health Centre in Kampong Sungai Asam.

Patients on long-term medication are encouraged to use the Easy Collect Service, which is available at pharmacies in government hospitals and health centres. The purpose of this service is to reduce the waiting time for the prescription to be filled at the pharmacy.

To get refills, patients can call from Monday to Thursday and Saturday from 8am to noon and from 1.30pm until 4pm.

Requests can be made at any time, and requests after working hours will be processed during the next working day. The new supply of medicines can be collected within three working days.

For instance, if the request is made on Monday then the medicines will be ready for collection on Thursday. If the request is made on Tuesday, then the medicine will be ready for collection on Saturday. Wednesday orders can be collected on Monday the following week, while Thursday and Friday orders can be collected on Tuesday the following week. Saturday and Sunday requests can be collected on Wednesday the following week.

The three working days upon receipt of the orders do not include public holidays, Fridays and Sundays. The date of collection will be forwarded to the following day if the email request was received after working hours and if the day falls on a public holiday.

Patients are advised to make sure that they have sufficient stocks at hand while using the service.

The public will be informed accordingly, in the event that other pharmacies in government hospitals or health centres are diverted or closed temporarily to the public.

Patients who need to pay for their medications and patients requiring urgent supplies are not encouraged to use the Easy Collect Service, but are urged instead to collect at their respective pharmacies.

See graph above for a brief summary of temporary diversions, along with a list of pharmacies in government hospitals and health centres with contact details.