The representatives of 55 restaurants in Brunei successfully completed their training for Excellent Service in Hospitality/Food Service Industry Training, in advance of the ASEAN Tourism Forum (ATF) 2020 from January 12-16.
Yesterday, the course participants received their certificates from Deputy Permanent Secretary (Tourism) at the Ministry of Primary Resources and Tourism (MPRT) Wardi bin Haji Mohammad Ali, in a ceremony held at the MPRT’s Setia Pahlawan Hall.
Also present were Director of SEAMEO Voctech Dr Haji Mohd Zamri bin Haji Sabtu; the Head of School of Hospitality and Tourism at the Institute of Brunei Technical Education (IBTE) Muhd Kamarul Izzudin bin Haji Kamaluddin; and President of the Brunei Association of Hotels (BAH) Mohd Iswandi bin Maaruf.
In his congratulatory speech, Mohd Iswandi said, “The hotel industry is all about details, and it is also all about experience that is retained by the visitors and understanding of customers. Customers may forget what you said, but they will never forget how you made them feel.
“Courteous treatment will make a customer a walking advertisement.”
The training was divided into four sessions. The first session was held on August 21-22, 2019, at the MPRT; the second session on September 3-4, 2019; the third session on October 28-29, 2019; and the final session on November 13-14, 2019.
Practical training was held at the IBTE’s longhouse restaurant.
Organised by the Tourism Development Department, together with the joint collaboration of BAH, SEAMEO Voctech and the School of Hospitality and Tourism at the IBTE, the training was especially provided to the front-liners and waiters/waitresses of selected restaurants that are main attractions for foreign visitors to Brunei Darussalam.
Around 1,500 delegates – including ministers and the heads of tourism associations from ASEAN, the People’s Republic of China, Korea, Japan, India and Russia – are expected to attend the upcoming ATF 2020.
The event will also involve the participation of relevant stakeholders from the tourism sectors of ASEAN, international buyers and associations related to tourism sectors outside of ASEAN, such as the World Tourism Organization (UNWTO) and the World Travel and Tourism Council (WTTC).