The Department of Electrical Services (DES), Ministry of Energy, refers to the letter ‘Transferring balance from old to new electric meter taking too long’ by Impatient Now, published in the Opinion page of the Borneo Bulletin on November 27.
DES would like to thank the writer for sharing his/her concern regarding the delay in transferring electricity credit balance from an old electric meter to a new electric meter.
The department wishes to clarify that the refund process for the transfer of electricity credit balances from faulty meters requires retrieval of data which is conducted by DES’ appointed contractors.
The balances of electricity in kWh retrieved from the faulty meter will be used for the refund process.
In a situation where the electric meters are severely damaged, the process of retrieving the data will be delayed affecting the refund process. All 16 claims from DES Sengkurong branch for June 2019, as referenced in the article, have been successfully completed, with the exception of one claim with zero balance on the meter in question.
DES will continue to work towards the smooth refund process of electricity balances from old to new meters. DES assures the public that the department is fully committed to provide an efficient and high quality service.
DES would like to invite the public to visit the Finance Section, 4th Floor, Department of Electrical Services, Old Airport Berakas during office hours for matters related to refund process of faulty meters. For any issue related to power supply, the public can contact Darussalam hotline 123 or visit our website www.des.gov.bn.
Department of Electrical Services
Ministry of Energy