The Ministry of Culture, Youth and Sports (MCYS) would like to refer to the letter ‘Numbering system needed at JAPEM office in Kuala Belait’ by Mat Pencen, published in the Opinion page of the Borneo Bulletin on November 13.
The ministry thanks the writer for raising his/her concerns regarding the lack of a queue-numbering system at the Community Development Department (JAPEM) office in Kuala Belait.
MCYS would like to clarify that the incident, which happened in September, was due to the increase in the number of pensioners going to the KB JAPEM office.
Pensioners would usually receive their pensions from their village heads; however, since the election for village heads was still ongoing, pensioners had to go the KB JAPEM office.
The ministry apologises for the lack of seats, narrow space and the long waiting time to receive the senior citizens.
To avoid future incidents, MCYS has taken steps to ensure the comfort of JAPEM users. This began in October and include:
– To ease the issue of the broken queue-numbering machine, the KB JAPEM office has implemented a manual queue-numbering system which has helped alleviate the waiting time.
– Repairs on the broken queue-numbering machine are ongoing and JAPEM will ensure that the queue-numbering system will be more efficient and automatic.
– During periods where a large number of people are expected, counters at the KB JAPEM office will be operational from 7.45am to 4.30pm (until done). JAPEM officers from other districts will also help when the need arise.
The MCYS appreciates public feedback to help raise the quality and efficiency of services, especially senior citizens and differently abled persons (OKU).
Ministry of Culture, Youth and Sports