The Ministry of Health (MoH) refers to the letter ‘No Way to Treat a Patient’ by Sad, published in the Opinion page of the Borneo Bulletin on September. The MoH sincerely express apologies for any inconvenience caused.
The Raja Isteri Pengiran Anak Saleha (RIPAS) Hospital aims to give the highest quality service to all clients.
In our existing programme, all health workers undergo proper trainings and courses related to Customer Service Relations.
It is within the ministry’s high expectations that clients not only will be treated professionally and properly, but also enjoy good hospitality by our health workers.
The MoH expresses regret over the incident and would like to ensure that our clients are always at the centre of our service delivery.
We would also like to advice and invite the public to contact us directly through Darussalam line 123; WhatsApp message to +6738333123; or email us at [email protected]; or visit our Facebook/Instagram @MOHBrunei, for any concern or feedback.
Ministry of Health