UTB acquires ISO 9001: 2015 Quality Management System Certification

Izah Azahari

UNIVERSITI Teknologi Brunei (UTB) has successfully acquired the ISO 9001:2015 Quality Management System Certification after completing a two-stage mandatory certification audit by Bureau Veritas in July this year, making UTB the first university in the country to receive the certification.

International Organization for Standardization (ISO) 9001:2015 is the most updated standard of its kind and focusses on Quality Management System and performance.

It assists in developing a management system that aligns Quality Management System and performance by focussing on risk-based thinking and accountability in all organisational processes, resulting in continual improvement in the organisation with enhanced communication and efficiency.

At UTB, the certification’s scope covers its core business areas, including the provision of higher education programmes and advanced continuing education in the field of engineering, business, computing and informatics, applied sciences and mathematics and design; provision of research programmes in the field of transport, innovative engineering

and agri-food science and technology; and provision of construction material testing services.

In order to meet the requirements of the Standard, UTB continuously reviews and improves its system and processes, documents key operational procedures, ensures conformance to statutory and regulatory requirements, and applies the Quality Management System to enhance customer satisfaction in the key areas.

The certification is a strategic effort by the university to ensure its management system is robust enough and capable to support the university in delivering its mission ‘to nurture socially-responsible talents deeply-rooted in Malay Islamic Monarchy (MIB) values, and committed to building a global and entrepreneurial society in pursuit of innovation, industry-related capabilities, towards the fulfilment of Brunei Vision 2035’.

The ISO 9001:2015 certification also demonstrates UTB’s commitment to provide the highest level of services with added value to satisfy the needs of its internal and external stakeholders.

UTB began preparations for the certification process in August last year by organising a series of seminars for key UTB personnel who then evaluated, assessed and reviewed existing procedures and processes to align them with the ISO requirements.

In addition, as part of the requirement for ISO 9001:2015, 23 UTB staff members attended a special training to become Internal Quality Management System Auditors. These auditors then performed an internal Quality Management System audit of all academic and administrative and departments and sections within the university.

In July this year, Bureau Veritas performed the mandatory certification audit in two stages. After successfully completing the audit process and demonstrating that requirements of the standards were met, UTB received the certification from Bureau Veritas on July 31.