I HAVE seen quite a number of letters complaining about the service offered by TelBru. Let me add one to that list.
I applied for broadband connectivity to my house in early October, a run-of-the-mill request which I am sure they receive every day.
Following a period (five weeks) of inaction on their part and a number of phone calls, emails and visits to the local TelBru outlet, I finally got a visit from their technicians.
Whilst routing a cable into my house they managed to knock down the supporting pole leaving it in an unsafe, unstable condition.
I do not blame them as they are woefully under equipped with inadequate access equipment.
Before leaving the site, with the pole at an odd angle and with the wire still not connected, they told me that they had sent a message to TelBru to let them know about the situation.
That should have alerted the officials, as I thought there would be some sort of a follow up.
Following more visits to the local outlet and more phone calls, after more than two weeks, I finally got another visit from some engineers who connected me to the Internet and so the story, I thought, would end happily. But it didn’t.
I was told that my modem was not suitable and I should have to wait another week for a new modem to be sent. Apparently a password was needed from TelBru and they take that long to send it. I thought that they are a communications company.
Meanwhile, I have a pole standing at an odd angle and a wire at head height going through my garden.
I can’t imagine when those issues will be sorted out, if ever.
I am sure there will be placatory words offered but all I want is an Internet connection.
Customer care? Nothing happens until the customer complains.
– Who Cares