I AM a Bruneian who lived in Australia and Hong Kong for more than a decade.
For personal reasons, I moved back to Brunei permanently in August 2014 and arranged my personal effects to be sent back to Brunei.
I engaged a forwarder in Brunei and liaised with the forwarder to move my personal effects from the container at Muara Port to the forwarder’s warehouse before being delivered to my house.
However, some damaged boxes were identified during the movement of my personal effects from the container at Muara Port to the forwarder’s warehouse. The forwarder themselves identified these damaged boxes with photos taken and reported to the Brunei Customs and Excise Department at Muara Port.
Due to a miscommunication between the forwarder and warehouse and office staff, my personal effects were collected and delivered to me by a third party carrier.
The forwarder has had numerous e-mail exchanges with the Singapore counterpart but the e-mail confirmed that my personal effects were delivered perfectly.
However, the forwarder did not accept this fact and kept pushing the buck at other parties.
It claimed that it owes no responsibilities of my personal effects while being moved from the container to the warehouse, but the damaged goods were clearly identified during the movement to the forwarder’s warehouse.
But based on the evidence of documents it was the forwarder’s responsibility in moving my personal effects safely since they landed in a good condition according to their Singapore counterpart.
It’s like you walk in to a watch shop to buy a watch, the shop owner knows that this watch is not in a perfect condition, eventually you buy the watch and sign the necessary documents.
Later, you find out the watch is not in a perfect condition and you go back to the shop and ask for a refund.
However since you have signed the necessary documents the watch shop refuses a refund and claims that the watch shop is free from liabilities.
Isn’t it unethical for the watch shop owner to absolve himself of responsibilities?
– Just Not Right