WITH reference to an Opinion letter “Does losing receipt mean foregoing entire deposit?” by “Expat” published in the Borneo Bulletin Opinion Page on Wednesday, dated January 28, 2015, first and foremost, the Treasury Department, Ministry of Finance would like to thank the writer for his/her comments on the claim of deposit for subscription of telephone line and eSpeed services under Jabatan Telekom Brunei, which was corporatised since 2006 and now being handled by the Treasury Department.
On this note, we wish to extend our apology and regrets over the inconvenience pertaining to this matter.
We would like to clarify on the procedures for the claim of deposits, whereby the customer is required to present the original receipt.
In the case of losing the original receipt, obtaining a police report is sufficient to allow Treasury Department to process repayment for claim of deposits.
In this regard, we would like to invite the writer to come over to the Treasury Department, Level 2, Ministry of Finance building during office hours.
Once again, the Ministry of Finance would like to apologise for any inconvenience caused.
– Treasury Department,
Ministry of Finance