BANGKOK (Bernama) – The Transport Ministry’s Department of Land Transport (DLT) has come up with a new smartphone application allowing users to report on the safety and service of taxis they use for travel, Thai News Agency (TNA) reported.
The move followed complaints from passengers on the quality and poor services provided by taxi drivers.
Deputy Transport Minister Arkhom Termpittayapaisith and senior officers of DLT jointly of Friday launched the so called ‘DLT Check In’ app, which could be downloaded for free.
Arkhom said passengers can now rate and report the quality of the services of taxis they hired by submitting its licence number on the application.
The deputy minister said complaints made by passengers would be used to determine if a second round of taxi fare increase should be allowed after the first hike of eight per cent was allowed late last year.