TELEKOM Brunei Berhad (TelBru) would like to acknowledge and respond to the letter published on Wednesday, November 5, 2014 titled “A service even the service provider is not aware of”.
To ensure that TelBru can assist accordingly, we would like to request the writer to email us his/her contact details directly to firstname.lastname@example.org and indicate the product or service he/she is subscribing to so we can offer any possible solutions on this matter. Alternatively, the writer can also contact our Customer Care Centre at 111 for further assistance.
We would like to thank the writer for highlighting this issue to us as any comments or feedback are deemed valuable for the improvement of our service. As to any unsatisfactory response made by our staff during the writer’s visit to our Kadai TelBru, we would like to express our sincere apologies for any inconveniences caused.
– Corporate Communications Unit
Telekom Brunei Berhad