COMQUEST Sdn Bhd, a joint venture between Telekom Brunei Berhad (TelBru) and Bahwan CyberTek, has accomplished another feat in its pursuit of becoming a globally recognised contact center company in the world – originating from Brunei.
After winning silver medals at Contact Center World’s (A Global Association for Contact Centre and Customer Engagement Best Practices) APAC chapter held in Singapore in June 2014, Comquest was invited to represent itself at the global level, which was organised from November 10 to 15 in Las Vegas.
Comquest was represented by Comquest Business Manager Gaurav Shrotriya and Karthikeyan Kuppuswamy, the company’s technology consultant.
Comquest participated in the two categories: Best Outsourced Contact Center and Best Technology Solution – Cuecent Cuetrack.
Over 1,700 entries from over 50 countries participated, representing the Americas, Europe, Middle East, Africa and Asia-Pacific regions. Participants presented and shared their best practices and learning.
This was then put through an online judging mechanism where non-competing participants were judged from other categories and the final scores were compiled.
The awards were declared at a gala event organised by Contact Centre World on November 15 at Hard Rock Café in Las Vegas, with over 200 participants in attendance.
Some of the renowned companies participating in the event included Bank Mandiri (Indonesia), DHL (USA), Bank of Central Asia (Indonesia), Truphone (UK), Teleperformance (Portugal), iinet (Australia), SingTel (Singapore), Turk Ekonomi Bankasi (Turkey), CGS (Romania), Randstad (Portugal), La Caixa (Spain), NOS (Portugal), MassMutual (United States), Loyalty One (Canada), Bill Trust (USA), Affinion Group (United States), BT Call Center (Brazil) and Amway (United States).
“It is a proud moment for all of us in TelBru as one of our joint venture companies has done very well over the years in providing contact centre services to our customers and now they have benchmarked their performance with the best at the global level and won gold.
“The award undoubtedly will motivate our agents to perform at the highest level and goes a long way towards supporting TelBru’s objectives of providing excellent customer care and greater customer experience to the Brunei public.
“TelBru will continue to work closely with Comquest to achieve more successes in the future. I would like to congratulate the team at Comquest on this achievement,” said TelBru Chief Executive Officer David Kay.
Meanwhile, Bahwan CyberTek Chief Executive Officer Durga Prasad also expressed his congratulatory greetings to the team at Comquest, all its managers, officers and call agents who have made tremendous contribution to the company by continuously striving hard to deliver better services to customers.
He thanked the management of TelBru, the strategic partner, who has been continually guiding the team at Comquest. He also expressed his appreciation to the e-Government National Center team who has entrusted Comquest to manage one of the best contact center services – Talian Darussalam 123.