FOLLOWING yesterday’s announcement on the new pricing plans for its broadband service, TelBru would like to make certain clarifications regarding the various misconceptions that have been raised by members of the public through the social media platforms.
TelBru views the comments and feedback as an indication that the issue of pricing is of great interest and closely monitored by our valued customers.
For the record, the new pricing plan to be introduced on March 1 is the third price revision within a period of 10 years and the prices have come down significantly over the years.
To shed some light on the new pricing, TelBru would like to emphasise in depth on the mechanism of the new plans format in order for our customers to gain a better understanding of how it works with the help of the various illustrations (Refer Figure 1).
As mentioned during the press conference earlier by TelBru Chief Marketing Officer, Lim Ming Soon, the new broadband plans will include volume-based broadband usage where customers are entitled to a certain amount of data quota for the selected plans.
TelBru would like to emphasise that even though the data usage quota limit has been used up, the Internet connection will not be disconnected and customers will not be charged for subsequent usage.
The Internet connection, however, will only be throttled to a slower speed once the entitlement quota has been used up.
Once the entitled quota has been used up, customers who want to revert to their subscribed speed would have a choice to purchase top-up plans introduced by TelBru (Refer Figure 2).
Once the customer purchases a top-up plan via e-Bill online or e-Bill mobile app, the throttled Internet connection status would be restored back to their subscribed speed.
In the new pricing plans list circulated in the newspaper and social media, TelBru has included a price cap of $280 for home plan customers subscribing from 1Mbps to 10Mbps, and $380 for corporate plans customers subscribing from 1Mbps to 15Mbps.
This price cap is in relation to customers who wish to purchase top-up plans for extra data, they can top up as many times as they want, but the price cap will not be more than the set price for home and corporate plans mentioned above (Refer to Figure 3).
In the time frame between the official announcement of this new pricing plan until the launching date on March 1, TelBru is encouraging its customers to check their monthly data usage details via e-Bill online and e-Bill mobile app.
This is in order for them to understand and estimate their average data usage per month and be able to identify the suitable plans they wish to subscribe to.
This service is already available since November last year.