THERE is no value for hard earned money. It’s my bitter experience with a shop in Brunei that I would like to share with the readers of the Bulletin.
Last year (August 18), I purchased a brand new HTC ONE mobile phone from a well known shop. According to details that came with the phone, the company offered a one-year warranty for the device, and the regular three months warranty for battery and charger.
A few months later, the camera in my phone developed some defects. I reported the problem to the shop by the end of June 2014. That invited no immediate attention and they asked me to visit the shop after one month as they didn’t have the required parts to rectify the problem.
After reminding them frequently of the problem, I finally sent the device to them by the first week of August 2014. Till today there is no news about my phone.
When I visited them, much to my dismay, my phone was shown to me and it was in a very bad condition – all bits and pieces, corners broken and the screen cover displaced. When I enquired about it, the salesmen and others in the shop did not give me any responsible reply.
Though I have enough proof with me to prove that I sent the device to the shop before the end of the warranty period, they are refusing to respond.
Since it was under warranty, I requested them to either fix my phone or reimburse my money, but they have refused. At least, they could have provided me with another phone for the amount I paid.
If they cannot rectify the problem why did they dismantle my phone? I paid in cash to buy this device. Is this called ethics?
When they don’t have skilled technicians why do they provide this kind of service? I am emotionally drained, as I have lost my gadget and money. Now I have to spend again to buy another phone.
I am contemplating legal action against the shop as I have evidence.
I am sharing my story to warn customers like me who go there to buy devices. Beware, the money you spend in that shop isn’t worth it. All you get back is stress and pain.