THANK you Department of Labour for the detailed response to the issue I had raised in the BB on October 18, 2014. The response was nothing but predictable and will not solve my problem entirely. Going to the Department of Labour to lodge a formal complaint will be a waste of my precious time. Will the Department of Labour compensate me for the money that I have lost to the employment agencies?
As I mentioned in my earlier posting, the two agencies from where I got my two maids from are both licensed employment agencies (with kad wakil agensi pekerjaan) and registered with the Department of Labour.
It is good that stern actions have been taken by the Department of Labour towards some of the errant employment agencies. However, how will these actions benefit the cheated employers like myself? We have lost our monies and can these actions repay us those lost monies?
My maid left before finishing her contract despite me having paid the agency $2,900 to get her in the first place and she was a substitute maid recommended by the agent because my first choice had changed her mind about coming to work here. I paid another $2,900 to a second licensed employment agency to get a second maid only to be told later that this maid had also decided not to come to Brunei and again I was forced to take somebody else since a $2,000 deposit had been made to this agency.
I know the problem is not entirely the fault of the licensed employment agencies. The thought of getting $2,900 is very tempting for anybody resulting in these agencies venturing into this business. If the price is capped to say $600, I am sure the temptation will be less and employers like myself will not be complaining so much if we face the problems mentioned above.
Such cases are becoming more rampant as highlighted by a number of postings in this column and need intervention from the Ministry of Home Affairs. So far the ministry has remained silent on this issue.
The first thing I wish to ask the Ministry of Home Affairs is how did they arrive at the figure of $2,900? Is it set by the Department of Labour or by the consortium of licensed employment agencies? Enquiries made to all the licensed employment agencies returned with the same figure. When the Ministry of Home Affairs introduced the Employment Agency Order did they fix the agency fee at $2,900?
This amount is putting tremendous financial pressure on employers like myself. I would expect the maid I paid for to be the one I had chosen and not a substitute recommended by the agency, she should be well-trained and well-behaved, respecting the employers and caring for his properties, should not be giving the employers headaches and complete the two-year contract signed with the employer.
– Still a Frustrated Employer