RECENTLY I subscribed to one of TelBru’s service applications. The instructions on how to use the service were not clear so I went to one of their branches in Bandar Seri Begawan to seek clear instructions or a manual.
To my disappointment, they were unable to give me one. They kept telling me to just follow the “simple” instructions written on the manual. I did follow the manual but it was unsuccessful. Only on my third visit did the receptionist admit that she had zero knowledge of how the service that I had subscribed worked as not many people had subscribed to it before.
However, kudos to the receptionist for being honest. She was very friendly, too, and I appreciate that.
She passed me to the technical department and this is where the problem began. I kept calling the department and they promised to call me back. It’s been three weeks now and I still have not received a call from them. I felt it was useless for me to pay for such services that I didn’t use.
The customer service should be trained and taught about TelBru’s services so they know how to respond to customers. And, if the service that I had subscribed was not popular and the staff could not assist me with the set up, then why does such service exist? TelBru might as well discontinue with it.
– Annoyed TelBru Customer