LAST Thursday, I lodged a complaint to the 140 Public Works Department (PWD) Hotline informing them that my “water meter gate” cannot be turned off.
I live around Simpang 1280-33-10-16-12 in Tanjung Bunut.
This matter needed to be rectified as soon as possible as there was a leakage in one of the pipes in my compound.
After I informed the operator manning the 140 Hotline, I was reassured that my complaint was classified as a “priority” and that action would be taken as soon as possible as the PWD has teams working 24 hours a day.
I was informed that my complaint number was #0046830 and that I could use this reference as a follow up to my problem. The operator apologised for any inconvenience caused.
However, no work had been done the following day.
Again, I called to get an update on my complaint. Another operator told me that my complaint had been recorded in the system and that it had been categorised as “priority”.
The operator said he had no idea as to why no one had attended to it yet.
The operator apologised and reassured me that my complaint was now categorised as “high importance”.
It was now Sunday and still no action had been taken.
Again, another operator apologised and reassured me that help would be on the way and that my complaint was now categorised as “utmost priority”.
I am still waiting.
How much water must I continue to waste before the PWD takes action? And how many levels of priority are there in the PWD?
– Tg Bunut Resident