WITH effect from today, DSTIncomm will relocate its Powerkad Hotline to DSTCare 151. Customers can conveniently dial 151 for Powerkad queries or fault complaints on 24 hours a day, seven days a week basis.
Alternatively, prepaid meter users can email their queries or fault complaints to firstname.lastname@example.org.
At DSTCare 151, the Support Service Agents are well trained to provide rapid solutions to customers.
The agents are equipped with Powerkad Standard of Operation manual guidelines for the various Powerkad customer services offered at DSTCare 151 ie SMS 8885555, request and received of Powerkad 20 digit token sent to 8998144.
For Powerkad top up purchases from www.incomm.com.bn, DES Prepaid Customers can log on to their on line registered account to retrieve their 20-digit token from ‘My Account’ information at any time.
Prepaid electric meter top up Powerkad service was introduced in September 2011 and customers can purchase Powerkad from DSTIncomm branches and more than 500 shop outlets sold by authorised Powerkad vendors in Brunei.
Powerkad users can purchase physical Powerkad, scratch and send the 16-digit PIN to 8998144 or 8160160 or DST Premium SMS 38144 to get the 20-digit token. Alternative methods to get the 20-digit token is by accessing either a mobile portal at www.powerkad.com where data charges will apply.
DSTIncomm continuously provides more convenience and more distribution channels for DES Prepaid meter users.
Customers can now purchase the 20-digit prepaid meter tokens from DST Signature Store at Airport Mall and Rimba Giant. Simply present your prepaid meter number and purchase recharge value from BND6 to BND400 by cash or credit card. You will receive a print out copy showing the 20-digit meter token.
Prepaid meter users should have no fear of low electric meter credit, as they can purchase the meter credit conveniently from their mobile phone simply by typing “DES (amount to purchase 5 or 10) and followed by their Prepaid meter number and send to 8885555. This premium SMS service is currently available for Easi users only.
DSTIncomm has also provided the convenience of online shopping to facilitate DES prepaid meter users to purchase Powerkad Recharge PIN for their prepaid electric meter from DSTIncomm shopping website at www.incomm.com.bn using Visa, Master Debit and Credit cards. PowerKad denominations available online are ranging from BND10 to BND$400.