I WOULD like to share my recent experience at the Immigration and National Registration Department. It was my first time applying for a visa for my wife, a foreign national.
After two visits and successfully obtaining the correct visa, I was both relieved and pleasantly surprised with the help and courtesy afforded to me by the officers and staff.
I would like to sincerely thank the staff for the way they handled my lack of knowledge regarding visa procedures. The whole process was smooth.
After having read an Opinion letter recently concerning visas, I was disappointed over the seemingly lack of unsupported statements and the confusion it had caused.
Opinions are what they are and may be deemed by some as being neither right nor wrong.
However, when it comes to information regarding processes, procedures and regulations, they do not take long to ascertain the facts.
All one has to do is ask the staff of the Department of Immigration about the current visa procedures and request to see the relevant officers if needed.
I know this because this was exactly what I did and found the staff to be knowledgeable and helpful.
Yes, there were the inevitable queues. That is no different in my country of origin and most other developed countries. On my first visit, which was mid-morning, no numbers were available.
After enquiring at the first floor, a very busy female employee but nevertheless a helpful one, asked me to see one of the officers processing visa applications.
I was asked to wait until the numbers had finished then an officer would see me. It was obvious that this is a very busy department servicing many customers every day.
After waiting, I was duly attended to and made aware of all the requirements.
My second visit, early morning this time, was quick, straightforward and successful.
I would like to congratulate the officers on a job well done.
No system is perfect, but with patience and a willingness to engage the relevant personnel, I have no doubt that any visa application can be done smoothly and trouble-free.
Thank you once again for the help and courtesy shown.