Plantronics yesterday announced a new family of contact centre headset solutions. The Plantronics EncorePro 500 Series is a generation of headsets for customer service centres and offices that deliver greater comfort for all-day wearing, superior noise-canceling for clearer calls, and increased reliability to help manage costs. In addition, the company announced their next-generation DA Series USB digital audio processors for Plantronics headsets that deliver a more complete audio experience by providing context for every call.
According to a press release, with these new Plantronics customer service solutions, organisations can improve metrics, attract and retain Customer Service Representatives and create a better customer experience.
The Plantronics EncorePro 500 Series features a professional grade industrial design that uses new materials and technologies that yield an ergonomic fit that is durable, lightweight, and comfortable for all-day wearing.
The series includes the following models: EncorePro 510/520 (dedicated over-the-head), EncorePro 530 (over-the-ear) and EncorePro 540 (convertible).
The new Plantronics digital audio processors are designed to connect Plantronics quick disconnect headsets to computers through a USB port. Some incorporate user controls like the ability to answer a call, mute the call and adjust volume. All support Noise @ Work, based on Plantronics SoundGuard digital technology.