DES apologises for long queues at counters

THE Acting Director of Electrical Services would like to apologise to our valued customers for the inconveniences faced due to long waiting time at DES counters especially during the early days of the month.

In our continuous efforts to enhance our service to customers, more service counters will be opened during peak hours to ensure that customers are attended to expeditiously and that waiting time is therefore minimised.

For the public’s information, Pre-Paid Meter top-up credits can be purchased at DES’s Cash Deposit Machines (CDM) which are available 24/7, located at DES Headquarters in Berakas.

Powerkad can also be purchased at participating retail shops and supermarkets or through SMS to DSTCOM Mobile at 8885555.

Additionally, purchases can be made through participating banks such as BIBD Internet Banking, BIDB Mobile Apps, SCB Credit card, or E cash through www.standardchartered.com/bn.

With reference to DES’ earlier response pertaining to Annoyed and Frustrated’s letter entitled ‘Shocked by a very high electricity bill,’ published in the Borneo Bulletin’s Opinion Page on January 30, 2013, any customer who had encountered similar problems are encouraged to come to DES’s Revenue Section in BSB to resolve the matter promptly.

The Acting Director of Electrical Services, Musa bin Metali, can also be contacted at 8733489.

For customers’ convenience, meter readings and payments can be made online through e-Darussalam at http://www.gov.bn.

Payments for electricity bills can also be made at Post Offices, BIBD, Baiduri, HSBC and Standard Chartered Bank counters.

- Public Relations Unit

Department of Electrical Services,

BSB