THE Immigration and Customs officers working at border control posts like in Kuala Lurah are working in containers.
I can only imagine how hot it must be for them to be working in there. While crossing the border, I have seen Immigration and Customs officers using table fans just to keep themselves cool.
This should not be the case. I am sure the budget is there for improvements. The Immigration and Customs officers need to have a conducive working environment.
The border control posts in Malaysia have a better system: Officers are assigned their own booths to work unlike the current format at Brunei’s side in Kuala Lurah. In Malaysia, you get to see the officers and sometimes talk to them.
At Brunei’s side, all you get to see is a hand as the officer reaches out for your passport.
In my opinion, this gives a very poor first impression to visitors to Brunei.
During the weekends, end of the month and school holidays, you can be sure that there will be long queues of vehicles exiting and entering Brunei.
Why are the queues so long? I believe it is because there are not enough counters open and not enough officers are working during peak hours. This has been happening for decades. Things need to improve.
– LKL, Jalan Tutong