WHY has it taken a few months for Telbru to migrate and install a fibre optic line at Jalan Elia Fatimah, Kiarong, from September, and until now the installation is still not complete?
Almost every week we’ve been calling to follow up and their answer is always “the system is still pending”.
They also give excuses like the area is full, need to install a pole and then cabling, etc.
A letter has been sent on November 23, 2016 highlighting this issue but to no avail, until now it’s still pending. Our question is – when will this be done? When can we expect to have a complete installation?
– Disappointed Customer