I have been using the outdated but lucrative DST Go! Broadband Unlimited plan for over five years now.
Recently, I have just noticed that my download speed constantly failed to reach over the 59.9 kbps mark for the past three weeks and, yes, I am that kind of a user who always keeps track on data usage and download speed. I was curious about this, as this has never happened before; the average download speed is usually about 350kbps (it fluctuates and is never constant), on a good day I will get about 450 kbps.
I called DSTCare and told them of my situation. The customer care was outstanding and pleasant, I would give them five stars as they really did their job with patience and explained to me their Fair Usage Policy and told me that my download speed will be controlled (in other words capped) by the company, as to be fair to other DST users.
I accept this reason as the Fair Usage Policy really protected them. I asked the lady at the other end of the line to explain to me the details and criteria as to when will my Internet download speed would be capped. She told me that it depends on the amount of data that I have downloaded.
I was curious as I had signed up for the Unlimited plan but then again my download speed will be capped if I downloaded a lot of data. I just want to know the specific download data quota that exists for my so-called contradicting ‘Unlimited’ plan before my Internet download speed is capped.
As a big user in a household of about six individuals, I am sorry for our data hogging behaviours but we have the right to do so because we signed up for the Unlimited plan; with six individuals in a household, I doubt our data usage is expected to decrease.
The Fair Usage Policy really did a good job to prevent the company from being liable or accused of breaching the contract that subverts the right of the customers. Big kudos to the legal team – you guys should ask for a pay rise.
DST’s “the customer is always wrong” policy will always win because most of the Bruneian customers simply do not read the legal terms and conditions but do we have a choice to change our Internet Service Provider (ISP) in this country?
I must say I have no other choice but to go back to TelBru because of the abysmal DST practices as Fibre-To-The-Home (FTTH) covers my area.