| Rokiah Mahmud |
THE Department of Postal Services yesterday held a dialogue with penghulus, village heads and other stakeholders from the Brunei-Muara District, as it looks to improve the quality of services offered to the public.
In his speech, Acting Deputy Postmaster General Haji Bolhassan bin Haji Bulat explained that ensuring quality and efficient services is one of the main goals of the department.
From time to time, the department finds ways and initiatives to enhance its services so that mails and parcels will reach the intended recipients on time.
This includes levelling up the track-and-trace system, domestic parcel delivery, renting motorcycles for postmen and accelerating the mail and parcel processing procedure by adopting an efficient system of work, he explained.
Members of the public are welcome to give their feedback on services provided by the department to allow for further improvements to be made.
Held at the Brunei-Muara District Office in Berakas, the dialogue served as a platform for the department to understand the problems encountered by the public, and is also part of the action plan taken by the department as it works to improve postal services.
Later, Chief Superintendent of Post Hajah Hammah binti Puasa listed several factors that result in the delayed delivery of mails.
“Some people put down incomplete mailing addresses (such as the house simpang), while some others fail to include a postal code. Sometimes, mail services are also delayed because areas are affected by flood or could not be reached,” she added.
If the letters cannot be handed to the recipient, it will be kept at the post office. However, letters carrying the ‘URGENT’ stamp will be given priority, she said.
Aside from the dialogue, the department also organised a mini exhibition.