TELEKOM Brunei Berhad (TelBru) would like to acknowledge and respond to the letter published on Saturday, September 27, 2014 – “TelBru please do something”.
We would like to thank the customer for highlighting this issue to us as any comments or feedback are deemed valuable for the improvement of our service.
The service provisioning delay is due to inadequate infrastructure up to the building premises which requires further extensive civil work to be done before any services can be installed.
In this respect, TelBru would like to ask for the cooperation of landowners to include TelBru during the planning process to avoid unintended delays to the smooth service provisioning for their future tenants.
Please also be informed that we have already advised the affected tenants prior to this matter on this unintended delay to their applications.
We would like to reassure the writer that we are progressing with our various counterparts on the installation process. However, due to the extensive civil works and detail required, we do ask for the writer’s continued patience and understanding while we strive to resolve the situation.
As to the unsatisfactory response made by our staff during the waiting process of installation, we would like express our sincere apologies for any inconveniences caused by this matter.
For any queries or feedback, customers can contact our Customer Care Centre at 111, or email us at firstname.lastname@example.org.
– Corporate Communications Unit,
Telekom Brunei Berhad