| Achong Tanjong |
SOME 30 participants comprising government officers yesterday attended the Public Service Recovery course organised by Civil Service Institute (IPA) in Kg Rimba, Gadong. The three-day course was held on November 24 -26 at Civil Service Institute.
The objectives of the course are to provide an opportunity to create a positive image and reputation of an organisation, improve the performance and efficiency of an organisation, strengthen support to identifying areas for improvement and gain the trust of the citizens of public services as well as avoid the cost of waste that can assist in improving the quality and efficiency of public services.
The facilitator of the course is Neill Buck, Public Complaints Management Specialist from Australia.
Buck is also Managing Director of a consulting company that works in the areas of governance, compliance, risk management, corruption, strategy, integrity and complaints.
For the past 17 years, he has assisted hundreds of organisations including major corporations, government agencies, regulators and non-profit organisations (NGOs). His clients operate in most countries of the world.
Buck works to develop systems and change behaviour, including conducting public and confidential reviews and investigations, defining good practice for companies and regulators and designing and conducting training for boards, executives and staff members.
He spent many years as regulator. He was Director of the Anti-Trust and Fair Trading Agency in New South Wales, Chief Executive Officer of the Australian Franchising Regulator, General Manager of Comcare and Director of Apprenticeships and Traineeships for Australia.
He was also chair of the Private Health Insurance Ombudsman and has been a member of a number of Australian and international boards. Neill started his working life as an international professional tennis coach.
The closing and certificate presentation ceremony of the course will be held on November 26 at a restaurant in Gadong.