SHANGHAI (AFP) – Authorities in China have shut down Marriott’s local website for a week after the US hotel giant mistakenly listed Chinese-claimed regions such as Tibet and Hong Kong as separate countries.
Shanghai’s cyberspace authority late Thursday ordered Marriott to close its Chinese website and app for a week and completely clear out illegal and irregular information, according to a government statement.
Marriott’s Chinese website now shows a message with an apology.
“We never support any separatist organisation that damages China’s sovereignty and territorial integrity,” it says.
“We apologise profoundly for any behaviour that will cause misunderstanding about the above stance.”
In a customer questionnaire in Mandarin, Marriott asked members of the chain’s customer rewards programme to list their country of residence, giving Tibet, Hong Kong, and Macau as possible options.
It triggered an uproar on Chinese social media as Tibet is an “autonomous region” firmly under Chinese control since the 1950s.
Hong Kong and Macau are former British and Portuguese colonies, respectively, that are now “special administrative regions” under China.
Shanghai authorities are probing whether the gaffe in Marriott International’s Mandarin-language questionnaire violated national cyber-security and advertising laws.
“We welcome foreign companies to invest and operate in China, but in the meantime they should respect the sovereignty and territorial integrity of China, respect our laws and regulations, as well as the feelings of the Chinese people,” foreign ministry spokesman Lu Kang said at a regular press briefing.