I RECENTLY shopped for groceries at a supermarket in Kiulap.
As I was in a rush and there were long queues at most counters, I decided to pay at the express counter as there were only a few customers waiting in line.
I was aware that the maximum number of items that can be paid at the express counter is six.
I only had nine items in total. I waited patiently for my turn.
When it was my turn, however, the cashier’s assistant told me I had exceeded the number of items I am allowed to pay at the counter.
I told her that nine items weren’t a lot and that it wouldn’t take them too much time.
I was then asked to proceed to another counter that could accept more than six items.
I had no choice but to move to the opposite counter to pay for my items.
I saw an elderly woman with much more items than me waiting in line.
I asked her politely if I could pay first as I was in a rush and had only nine items.
To my dismay, she ignored me and pushed her trolley forward quickly.
I have always showed respect to the elderly, but how could she give me such an impression?
In my opinion, the cashier and her assistant at the express counter weren’t being logical.
Since there were lots of people queuing up at other counters, why not just accept my nine items instead of asking me to waste my time waiting at another counter?
Is nine items a lot? I don’t think so.
I could have apologised to customers waiting at the back as I had more than six items.
Furthermore, I think the cashier could have scanned my items quite quickly as she is experienced. Both the cashier and her assistant weren’t friendly to me too.
I was very disappointed at the way the cashier and her assistant treated me.
– Upset Customer