ALL of Bank Islam Brunei Darussalam’s (BIBD) banking operations, including counter services, have resumed normal operations as of yesterday afternoon.
In a statement, Hajah Noraini binti Haji Sulaiman, the Deputy Managing Director of BIBD, conveyed her deepest regret over the interruption of services and apologised for any inconvenience caused.
She said: “Alhamdulillah, we have resumed operations this afternoon (yesterday) as our system was fully restored allowing all our customers to access our full range of services.
“As a growing bank, we understand you expect more from us and we will continue to work harder to meet those expectations.
“We will also work diligently to ensure that this incident remains a one-off.”
The main batch processing system encountered unexpected issues that resulted in significant delays in completing the end of day processes, according to BIBD.
As a result of this, the bank was forced to close its branch operations, resulting in intermittent disruptions to the bank’s alternative channels – Automated Teller Machines (ATMs), Cash Deposit Machines (CDMs), Cheque Deposit Machines (CQMs), BIBD Online and Mobile services, as well as Debit card services.
As part of BIBD’s strategic plans for business growth, the bank is upgrading its main hardware infrastructure, which will be completed in early 2015.
According to the bank, this will support the growth plan and strengthen the technical capabilities to ensure that similar disruptions will not recur.
BIBD reassured the public that the disruptions did not affect any of their customers’ data. All banking information remains secure and protected, it added.
For any enquiries, customers can contact the bank’s Contact Centre at 2238181.