BACK in November I was thinking of getting a new car. I decided to get a hire purchase from a bank.
As requested by the sales representative from the car dealership, I provided the necessary documents which included a copy of my updated bank account book.
At first I was reluctant to do this but the sales representative was adamant that if I did not provide this the bank may not entertain my application. So I had no choice.
After about a week I contacted the sales representative to inquire about the status of my application, to which he said that the bank has not given the final word yet.
He explained the reason for the delay but to my horror, he knew the remaining amount of my salary and deductions from my other loans which is in another bank.
Where did he obtain this information from? I knew the bank would probably request information about my financial background from my other banks for their records but did the bank where I had applied for a car loan disclose my financial background to the sales representative? For what legal reasons?
The bank should not have disclosed this information to anyone without my knowledge or consent.
I know that I am not a client of this bank but as a potential client I have my consumer/personal rights. Isn’t this a breach of a bank’s duty of confidentiality? Does this bank’s duty of confidentiality actually exist at all?
If I were in another country, I might have considered taking legal actions against the bank.
This is a request to all banks in Brunei, please respect our rights and confidentiality.
– Irked Customer