AIRASIA lodged an official report with the Royal Malaysian Police (PDRM) in Kuala Lumpur yesterday, a move to eradicate irresponsible and unauthorised use of its brand by unscrupulous syndicates/individuals with intentions to cheat the general public.
AirAsia Group Head of Legal, Amir Faezal Zakaria, lodged the police report at the Dang Wangi District Police Headquarters in Kuala Lumpur, after the airline received numerous complaints and feedback from the public pertaining to suspicious lottery programmes and contests related to the airline.
Recently the airline, with the help of the public, has uncovered a lottery-based scam called the ‘2014 AirAsia High 5 Bonus Khas (2014 AirAsia High 5 Special Bonus)’ which has been actively circulating via e-mail from unknown individuals claimed to be ‘JK Allen’ or ‘Jimmy Chan’ using the e-mail addresses, email@example.com and firstname.lastname@example.org and is purportedly based in Kota Kinabalu, Sabah.
AirAsia has neither organised such programmes nor authorised any company/organisation/gaming establishments to hold a lottery programme on its behalf.
The public is advised to ignore such e-mail messages as it is a fraud and AirAsia shall not be held liable for any claims pertaining to the false lottery programme.
The airline also advised the public to disregard similar offers especially if the sender uses a non-official e-mail addresses (the e-mail addresses for genuine AirAsia staff will look as follows: email@example.com).
Amir Faezal Zakaria said, “We have noted that there are a number of syndicates and individuals who are misappropriating our brand to deceive the public.
“This has to stop, and we have decided to report this matter to the authorities as we are deeply concerned about how the misrepresentation of our brand may mislead and cause substantial losses to the public, and to safeguard AirAsia from reputational damage.
“We will also not hesitate to take legal action against individuals or groups found to be organising illegal schemes using the AirAsia brand, and we look forward to working closely with the authorities in order to protect the public and our brand.”
As a responsible airline, AirAsia has been constantly updating the public about scams misusing our brand for illegitimate gains and has advised our guests to stay away from any offers or propositions from third parties claiming to be representing AirAsia.
The airline does not engage any third party to organise its contests. Its announcements are always made via official channels such as the mass media and its official social media channels.
The public is also advised to stay away from purchasing flights from unauthorised companies or individuals claiming to represent AirAsia and to only purchase AirAsia flights via the airline’s website at www.airasia.com or officialy appointed sales agents. The public can refer to the list of official appointed agents through the website as well.
If in doubt of the legitimacy of programmes/contests or to report on suspected scams abusing the AirAsia brand, members of the public are strongly advised to get in touch with AirAsia via the airline’s official communication channels on Facebook (facebook.com/AirAsia), Twitter (twitter.com/AirAsia) or AskAirAsia (airasia.com/ask).